It's Hard to Hate the Google
Everybody loves the underdog, until it becomes the overdog. For Google, this happened shortly after their IPO. Now it's very popular to cast "the Google" as a nascent Microsoft, so big and lumbering they don't care what happens to all the little players. But if you get past the trolls, and investigate a little, you find that the Google really is different, and really does care. This article by Matt Cutts is a great example. They really do have a lot of smart folks, and they really are trying to not be evil.
Also, it emphasizes the utility of Google's webmaster tools, which is just a really nice little package. If you run a web site, you really shouldn't do without it (them).